Personalised Products
Every personalised gift from Dear & Nest is made especially for you.
As each item is made to order, we cannot accept returns or exchanges in the following circumstances:
- Change of mind
- Incorrect spelling, dates or information provided by the customer
- Incorrect photos uploaded by the customer
- Personal preference after production
Please check all personalisation details carefully before completing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging, if available
Once we've reviewed your claim, we'll offer an appropriate solution depending on the circumstances, which may include:
- A free replacement
- A full or partial refund
- Appropriate compensation
- A return of the item, where required
If the issue is caused by an error on our part, including an incorrect or defective item supplied by us, you will not be responsible for any return delivery costs.
Please contact us before returning any item. We will confirm whether a return is required and provide the relevant return instructions.
Returns Due to Customer Reasons
As our products are personalised and made to order, personalised items cannot normally be returned due to a change of mind or personal preference.
Where a return is exceptionally accepted for a reason attributable to the customer, the customer is responsible for the return delivery costs.
The return delivery cost will depend on the courier and delivery service selected by the customer.
Please contact us before returning any item so that we can confirm whether the return is accepted and provide the appropriate return instructions.
Return Address
If we confirm that an item needs to be returned, please use the following address:
Dear & Nest
11455 Cantu Galleano Ranch Rd, Ste B
Town: Mira Loma
State: California
Postcode: 91752-3706
Please do not send any item to this address unless we have confirmed that a return is required.
Order Cancellation
Orders may be cancelled before production begins. Please contact us as soon as possible if you wish to cancel your order.
Once production has started, personalised orders cannot be cancelled.
Refund Method
Approved refunds will be issued to the original payment method used for the order.
We will process approved refunds within 5 working days after the refund has been confirmed.
Once processed, the refund may take up to 10 working days to appear in your original payment account, depending on your payment provider.
Contact Us
If you have any questions about returns or refunds, please contact us at: