Overview
Thank you for choosing Dear & Nest.
Every personalised gift is made especially for you. We take great care in creating each order before it is carefully packed and dispatched to its new home.
This page explains how we process, dispatch and deliver your order.
Order Confirmation
Once your order has been placed successfully, you will receive an order confirmation email.
Your confirmation email includes a preview of your personalised design. Please take a moment to carefully check all personalisation details, including names, dates, photos and custom text.
If any details are incorrect, please contact us as soon as possible before production begins.
Processing Time
All products are made to order.
Estimated production time:
3–5 working days
During busy seasons such as Christmas, Mother's Day or Father's Day, production may take slightly longer.
Delivery Time
We currently offer:
Standard Delivery
Estimated delivery:
7–10 working days
Please note that delivery times are estimates and may vary depending on your location and local courier services.
Delivery Costs
- Standard Delivery: £4.99
- Free Standard Delivery on orders over £49.
Delivery costs will be displayed during checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number.
You can use this tracking information to monitor your parcel's journey.
Delivery Address
Please ensure your delivery address is complete and accurate before placing your order.
Please make sure your delivery address includes a valid house or building number.
Incomplete addresses may prevent successful delivery or cause delays.
If you need to update your address, please contact us immediately before your order has been dispatched.
Unfortunately, we are unable to change delivery addresses after dispatch.
Delivery Delays
Occasionally, delivery may take longer due to:
- Peak holiday periods
- Severe weather
- Customs clearance
- Courier delays
- Public holidays
We appreciate your patience if unexpected delays occur.
Lost Parcels
If your parcel has not arrived within 14 days after dispatch, please contact us at:
We'll investigate your parcel with the courier.
If the parcel is confirmed as lost, we will send a free replacement at no additional cost.
Need Help?
If you have any questions regarding delivery, please contact us at: